8 Years of Punishment in Cygnet Hospital

gillian grandaughter

PLEASE SIGN THE PETITION

 

DIABOLICAL: This could happen to YOU:

CASE STUDY: E.T.
FACTS:

Mummy’s Helper: Is like a mum to two younger Brothers.

DAILY CHORES: Tidy / Clean, ironing Etc.
FREE TIME: 0-5%

AGE 14:
2004: RAN AWAY from AGGRESSIVE Dad.
HAPPY: Lived with Nan for 6 months.
No problems: Punctual √ Honest √ Helpful √ Aggressive X Wants to be a nurse.
(Photo, on left, in white top – taken then)
FORCED to return to Mum.

2005: RAN AWAY at 10am in PJ’s whilst Mum at work.
(REASON: Not known by Nan until 2017):
(Fled STEP-DAD’s unwanted sexual advances).
NO (statutory) INVESTIGATION DONE WHY she was HOMELESS.

She was BLAMED & FALSELY ACCUSED by Mum: “… she is an attention seeking drama queen…” & not questioned by Children’s Services’s Trainee Social Worker (sw).

NAN BLAMED by Mum (scape goated): “it’s all her fault.” Nan not questioned by sw.

NOT ALLOWED to live with NAN.

REFUSED TO GO “HOME”:
(Drunk) Mum & sw in Charge of “Plan”:
Ensured NO help available
to “Force her back home” – police used.

ON STREETS approx 3 MONTHS:
In TERRIBLE State.
Terrified / Forced back to Dad, locked in.
Ran away. Terrified / Forced back to Dad again. Ran away.

Nan complained (in writing) sw has got it VERY WRONG. Stage 2 Complaint IGNORED by Children’s Services.

Nan told “you have no rights – you are only a grandmother.”

INCARCERATED for approx 2 MONTHS:
DUMPED & Locked IN a disused empty former children’s home, kept in ISOLATION. Only equipment / activity: A snooker table. Promised access to Education by sw but that never happened. CONTACT with Nan restricted.

ACCUSED of thumping sw.
FOUND GUILTY (at Magistrate’s court).
Terrified. Sent to SECURE UNITS in UK,
many miles away from family & friends.
ISOLATED: Contact with Nan not allowed.

Inmate advised: Self Harm to PROTEST UNJUST INCARCERATION.

AGE 17: PUT in St ANDREW’s, Northampton, DIAGNOSIS: Borderline Personality Disorder (BPD) (has one symptom – self harming; need minimum of 5 symptoms to meet criteria).
(Done as label, to invalidate).

DETAINED under Mental Health Act, on SECTION 3: “for own safety”
(by Children’s Services, before handed over to Adult Services):

Placed in care of (Mental Health) CARE MANAGER: NO INVESTIGATION DONE.

PUT in Cygnet hospital, Beckton.

Transferred to Cygnet hospital, Stevenage:
INADEQUATE SAFEGUARDING:
7 YEARS: “ALLOWED to self-harm” by staff, paid for one-one Care.

Every protest IGNORED.

ALLOWED Weekend Leave to stay with ALCOHOLIC MUM (still desperately needs to be reunited & loved by MUM).

Still FEARS for brothers welfare.
Still too scared & distrusting to confide in staff.

REPORTS: BAD FLASHBACKS
DIAGNOSIS: PTSD

PROMISED Supported Housing, in Community, “if your mum gives permission… No later than November 2016.”

HAPPILY LOOKING FORWARD to having a Home – a long awaited Fresh Start.
STOPS SELF HARMING for 7 MONTHS.

Still NO ASSESSMENT DONE for Community Treatment Order (CTO).

RAN AWAY from MUM. Fled to hospital.
Promised Transfer to Cygnet’s Keystoke hospital in Weston Super Mare, to be nearer Nan, in South Devon.

October 2016: FORCIBLY TRANSFERRED to Cygnet hospital, in Derby. “Arrived with NO CASE HISTORY only medical notes.”

OVERLY STRICT SAFEGUARDING IMPOSED:
ALL LEAVE CANCELLED (inexplicably).
FORCED to stay on locked BPD ward
24/7 x 365 days a year:

NO Fresh Air, No Exercise, No Outings, No Nature, No Nurture, No interesting Activities, No Access to Education, No Structure.

EXTREME BOREDOM.
Nothing to do except Fester.

WANTS TRANSFER: “I HATE it here…”

“Nan identified as very important person.”
Nan gives hospital sw a truthful (written) family history.

Nan Visits: 1st Time Allowed to See each other in 11 YEARS.
Nan ACCEPTED as ACTING NR.

Nan SHOCKED & APPALLED: She is unrecognisable due to excessive weight gain, caused by dangerous levels of medications, & HORRIFIED she is covered in visible (weeping) scars, her physical condition / general health is so poor.

Nan sends a tube of Savlon. Staff confiscate it. “Only E45 cream is allowed.”

Nan Complains re: PUNITIVE REGIME etc:
Formally requests REVIEW OF CARE & TREATMENT PLAN & a 2nd opinion by INDEPENDENT expert re: Misdiagnosis (as label & punishment regime is sharply resented).

Nan submits a written Care Plan she believes will work. IGNORED by staff.

Nan promised a reward system will be tried. NOT IMPLEMENTED.

One-to-One Care REQUESTED.
TOLD: “Derby only do 15 minute observations.”

SELF HARMING ESCALATES – there are several SERIOUS SUICIDE ATTEMPTS:
“… staff only just manage to bring her back using CPR…” PUNISHED CRUELLY for “upsetting staff.”

CQC COMPLAINT: MEDS have caused OBESITY & DIABETES Type 11,
NOT ALLOWED TO DIET, irresponsible strain on heart by Clinician.
IGNORED by staff.

Staff continue to ALLOW online shopping for consumption of unlimited supply of sugary products.

CQC COMPLAINT by SOLICITOR:
URGENT TRANSFER NEEDED.
IGNORED.

Told Nan’s SOLICITOR is denied access to CPA meeting to discuss (false) “progress” with NHS FUNDER.

UPSET: RESTRAINED, ACUPHASED 3 TIMES by Forcible Injection – each time rendered UNCONSCIOUS.

INACCURATE REPORTS SUBMITTED by staff.
(same old lies copy & pasted).
NHS Funder appeased by promises of “progress in 6 months” & introduction of SKYPE to reduce isolation.

TRIBUNAL CANCELLED.
TRANSFER REFUSED.

SKYPE NOT ORGANISED (only happened after 6 month Delay: 3 or 4 times).

Nan requests (same) CARE MANAGER investigates UNJUST punishment since Age 15.
RESPONSE: Care Manager casts doubt on Nan. Refuses to communicate with Nan.

Nan aware ADVOCATE on ward is not independent. Nan asks advocate outside of Cygnet to visit. Ignored. Nan asks solicitor to arrange advocate. Action gets blocked.

Nan told not to complain as staff take it out on patients. “Do as I do, bite your tounge.”

MECHANICAL RESTRAINTS:
BOTH ARMS put in uncomfortable RIGID CASTS (at same time) for total of 6 MONTHS = (AVERSION) PUNISHMENT / Humiliation, to discourage / make self harming / doing anything for self: Impossible.

OPEN WOUND: Stabbed in stomach in past, keeps opening wound. Inserted objects left inside wound, contracts MRSA, nursed in isolation on the ward.

Nan works with staff / receives many distressing phone calls – each time helps STABILISE situation.
She is TOLD OFF by staff for confiding in Nan.

Nan notes “new” Care Plan makes NO mention of anything requested.

Still Wants NO CONTACT with DAD. Told by staff he is still legally her NEAREST RELATIVE (NR).

SOLICITOR arranges Court Hearing to Displace existing NR so Nan can be made NR.
(Still not clear who her NR is legally – staff argue it is a man at Children’s Services).

COURT HEARING STOPPED: Hospital’s sw UNJUSTLY casts doubt on Nan’s suitability (but allows Nan to continue as Acting NR). Legal Aid funding for Hearing withdrawn.

Death on same ward (her best friend with a Eating Disorder is found dead).

Nan aware “staff don’t care.”
“ONLY WAY OUT OF HERE IS IN A BODY BAG.” “I’d be better off dead…”

Nan puts hospital On Notice, in writing. Cygnet object to “tone” – Nan threatened (in writing) with police. Staff told Nan has abused staff. Staff refuse to communicate with Nan.

NOSEDIVES:
2nd time, tries to block airway TO ESCAPE PLACE BY DYING. Foreign object gets stuck in right side of her chest – too painful to move, hurts to breathe. 6 HOURS later Nan by chance phones her, then Nan calls ward to report Emergency to staff. Nan told to write a letter. Nan calls 999, staff cancel ambulance. Police refuse to do a welfare check. Safeguarding Adults ignore call. Denied access to proper medical attention for 3 days.

Complaints to CQC requesting URGENT INTERVENTION: Receipt acknowledged, no action reported to complainants.

Staff try to further ALIENATE Nan.
ISOLATION INCREASED: Mobile phone taken, staff open & keep mail, (rare) visits from friend cancelled, “not allowed a visit at Xmas, until after New Year.”

QUALITY OF LIFE: 0-5%

NO Human Rights Respected
(has same rights as a vegetable).

Is this a case of Habeous Corpus?

DURING 8 YEARS in Cygnet: GETS THE WRONG CARE & TREATMENT:

Still No HELP / Psychotherapy for PTSD / being Traumatised.

Still in THE WRONG ENVIRONMENT:
In a Hospital setting: Alarming!
Continually RE-TRAUMATISED.

“Out of Area,” very lonely, frightened, brow beaten. (Some) Sadistic staff
ENJOY ABUSE OF POWER:
ridicule / jeer belittle / bully =

ALL TRIGGERS self harming.

OBVIOUS PATTERN: A VICIOUS CIRCLE: Cygnet use to advantage:
“She Can’t be Discharged, she is not safe.”

Staff Provoke, Antagonise – try to cause / evoke Aggression (from docile vulnerable patient) to overcome / hide NEGLECT by getting exoneration via her being Reclassified as “dangerous.”

INCIDENT: Staff member claims “for no reason” was pushed & wrist hurt. Nan told staff member was being horrible & laughing at her for self harming. This “dangerous” patient has now been charged. Due to appear in court, December 2017.

Nan posted on Facebook Desperately Seeking Advice.

PETITION: GET HER OUT OF CYGNET “hospital” TO SAVE HER LIFE.
15,000 Signatures in 2 weeks.

Nan gets withheld contact details for NHS Special Commissioning Group Funder & Review doctor. Both are happy to speak to Nan.

BPD “Diagnosis Annual Review” done for 1st? time.

Review Doctor tell Nan he has too many patients to visit in UK. He IS KEEN “out of area” patients RETURN to area, in a COMMUNITY setting.

He Cites LACK of SUPPORTED HOUSING & SECURE beds in COMMUNITY
as REASON why patients are PUT
“OUT OF AREA.”

REVIEW DOCTOR wants time to do PLAN (to achieve a move back to Devon):
Conditions:
Must stop self harming for 6 months.
All parties must work together.
SOLUTION PROPOSED: NO details given.

Nan does NOT want any more Empty promises.

TOLD by lead Psychologist on ward,
“you are the most difficult patient…”
A TRANSFER to a MEDIUM or HIGHER SECURITY psychiatric hospital is IMMINENT – you will have to wear a rip proof suit & if you refuse to eat, you will be force fed. The funder & review doctor agree to this plan.

TERRIFIED / TRAUMATISED.

Funder & Review Doctor deny knowledge of this plan (to Nan) but say the Psychologist is not lying or saying that to terrify her.

ONLY place can be transferred to:
St ANDREWS? (Has a dreadful reputation).

WHAT IS HER FUTURE?
DO these “care providers” CARE?

CQC RATING of Cygnet Hospital in Derby: Good.

OMG.

HOW MANY OTHER PEOPLE ARE TRAPPED in this way? IMPRISONED unfairly within confines of psychiatric institutions with pleasant FACADES, controlled by powerful operators, ABUSING & Exploiting the difficulties of legally implementing the protections & guidance of the Mental Health Act, aware there is Ineffective monitoring as BAD standards are accepted as normal in this rapidly growing SINISTER Industry?

BIG PROBLEM:
The NHS is Promoting Privatisation of patient services by pouring huge amounts of money into private “hospitals” that are allowed to put shareholders profits before patient’s Real Needs, contrary to the Patients Best Interests – causing little or no actual Rehabilitations due to lengths of stays being (covertly & deliberately) MAXIMISED.

 

PETITION

 

 

 

 

 

 

 

Gwent Police and Senior Mental Health Managers Meeting

gwent police hq

 

On 26/07/17 I wrote to Gwent Police and senior Aneurin Bevan University Health Board Trust Mental Health Nursing Manager, Perry Attwell.

 

Hi Perry and Gwent Police,

I have been wanting to write to you, with regard to the current status of my detainment under section of the mental health act at my home address.

I have been subjected to the mental health act since 2nd April 1997. I have never been violent towards the police nor mental health workers during the 20 years in which I have been treated. At present, I feel that there is an over-reaction to me when I am processed for sectioning under the mental health act. There are up to 50 police officers in my street during a sectioning and the whole process is very daunting both for myself and also the officers. I am transferred in the back of the police van like a common prisoner and feel that this aggravated my early stay in hospital. As I am never aggressive, I am asking you that, for any potential future assessments, we have a low key approach whereby, if necessary the police can attend in a single car and transfer me in the back of a car, humanely, and so that my mental health in the community is preserved for any potential hospital assessment. I feel that as things stand, with such a hullabaloo raised, it doesn’t assist me nor my local community in the whole process. These most recent hospitalizations have cost me my career at university and I am really struggling to rebuild my life. I am never going to be violent or troublesome and do not wish to be portrayed in a bad light in my neighborhood with a vast police presence and a seemingly violent capture ahead of any mental hospital admittances. Also, Perry Attwell has mentioned to me himself that he would be arranging for me to be transferred directly to Talygarn and not being sent to the processing unit at St Cadoc’s. I ask for a response to this letter as I wish to improve the oft fractured relations I have with this whole service as part of my processing under the Mental Health Act. Theresa May says that she wishes to improve Human Rights for mental patients and here I believe that, at grass roots, I am helping to do just that.

Regards

Wesley Gerrard

 

After a very long delay and much avoidance by the requested parties to attend this meeting, I finally managed to sit down and meet with mental health managers and police in an attempt to diffuse the whole of my mental health situation / saga. Here is a report I have prepared  about this meeting:

 

After waiting impatiently for this meeting since I first tried to arrange it last July, I finally managed to get the chance to sit down with some of the local police and senior mental health management on Thursday, 26th October 2017 at Caldicot Library. I had wanted to begin a dialogue so as to analyze exactly what was happening in both the police and mental health services during the far too often sectioning process that they have been using on me for a number of years. It seems that not twelve months can go by without me being aggressively taken out of my home or off the street and removed to Talygarn and St Cadoc’s for lengthy stays. Every time I come before an appeals court these days I win my case so it is becoming ever more annoying that the police and mental health community teams plus psychiatrists in the hospital are persisting in performing these sections. It is so disruptive to me and has continued for over 20 years and I do not intend for it to go on any longer. I am trying to nip the whole saga in the bud and this meeting, whilst I am free and comfortable at home, I felt would be a good way of starting a constructive dialogue to help end the process. Senior manager Perry Atwell, has been taking an active role during my care in recent years and he, for one, is hoping to end the repeat process of me being taken into hospital as he on the whole feels it unnecessary. Unfortunately Perry has now retired from his senior management role and Anne James has taken his place. I have known Anne for most of the 20 years for which I have been a patient.

Anne James was present at the meeting. Also, my social worker / care co-ordinator, Elen Mcelroy. Plus psychologist John Baird (about to retire). Representing Gwent police there were two WPCs. I didn’t manage to record their names although I was aware of one as she has previously processed me during a detainment. The one WPC was senior mental health representative for the whole of Gwent. The other WPC was specifically the mental health liaison officer for my local area.

The whole atmosphere was pretty hostile from the start. I explained some of my grievances. The police denied tasering me etc. They denied assaulting me in the cells. Everyone was pretty much of the steadfast opinion that there has been no wrongdoing on behalf of the powers that be and that all that had been done was necessary. Anne James admitted that in the twenty years I have NEVER once been a danger to myself or others. I have though been sectioned and get regularly aggressively sectioned on no fewer than fifty occasions. The whole criteria of being sectioned means that you have to present as a danger to yourself or others. Yet, here on record, they have admitted that this has never been the case. The police corroborated that I have never been violent to them in any way nor have I any form of criminal record.

The police stated that they have no interest in fighting crime in the local area any more. They said that nowadays their policing was to be targeted towards the policing of vulnerable people.

They said that the main reason of me being violently sectioned by them was that in their view, when they turn up to my property they feel that I am intimidating in character towards them. I explained that I was not trying to intimidate them but that based on the history of what they have been doing to me for years that I am genuinely in fear for my life when they turn up. I cannot go past a police officer or car in the street without experiencing a panic attack through fear of them. It is more them who are intimidating me and the facts and evidence will verify this.

They said that when a magistrate passes an order they are just doing their jobs. I asked as to why they were using this system which is open to corruption. I do not get processed fairly under the mental health act as it is supposed to be.

They said that the social workers involved – mainly Linda Price – have a way of perceiving that I might be perceiving something that might make me mentally ill and they apply to judges for these orders.

In other words I am being detained and sectioned and locked away based on pure speculation of Orwellian ‘thought crime’.

It is illegal, unjust and wrong and must be stopped somehow. It is no way for me to live in constant fear from these hideous people.

I have never experienced the symptoms of any of the diagnosed mental illnesses they accuse me of. I have never sought treatment from them. I never take their medications willingly. It is all done against my will and consent and by using violent force. It has simply gone on for too long.

They have said that the whole process will not be stopped, will not go away and will simply intensify in the years ahead. They want to have more access to me in the community and to lock me away more regularly.

To be honest, the whole meeting was a shambles, very much what I expect from a broken dilapidated system that has perpetually abused me for years on end.

There must be some form of political / legal solution to this.

I am hoping that someone will be able to assist me in getting a better result from this attempt to diffuse the situation and also to look at the wider picture of how this system and its actors might be detrimentally affecting the lives of other victims.

At the very least I demand a full investigation into local mental health services and practices. If they have no evidence for their persecution of me then it should surely be stopped once and for all. They will end up killing me one way or another if they are allowed to proceed and we are not some third world country with no legal process or 21st century morals. We are supposed to be a democracy where freedom is almost guaranteed.

‘I will not cease from mental fight, nor shall my sword sleep in its hand.’

Emotional Support Animal Registry UK

Emotional Support Animal Registry UK

My friend has just started an organisation that might be useful for mental health sufferers in the UK. His service will register your small pet as an ‘Emotional Support Animal’ enabling you to take your pet with you into places that they would not normally be allowed – eg. supermarket, planes, buses. Feel free to check it out http://esaorguk.com

Caroline’s Complaint about H Ward, Somerset Partnership Trust Mental Health Services

somerset partnership

 

 

 

 

 

 

 

 

 

My letter of complaint about my experiences of mental health care in UK..
An experience no one should ever be put through but they are every day.. This is the reality of care in the UK mental health services for many ppl.

CONFIDENTIAL

My name is Caroline Breslin. I am writing to you because I would like to make a formal complaint about my treatment by mental health services. When you reply to me please would you also send a copy of your reply to my advocate:

My complaint is about the ongoing effects of my treatment in H Ward in 2015 and the follow up care given to me in 2016. Before I set out details of my complaint I would first like to give some background about my experience at an earlier time because I see it as all connected. At my first contact with psychiatric services in 2008 Dr gave me a contraindicated drug Amyl Sulphide that was not meant to be taken with citalopram antidepressant. This resulted in me being very heavily sedated to the extent that I was unable to organise leaving house for counselling therapy offered by the service so I was cut off from their services and basically existed in a heavily sedated state until I ended up in a manic state in 2012 or 2013, which I blame on the contraindicated drug given alongside the anti depressant citalopram.and the services allowed me to re-engage with them. I never had mania before or since, apart from once mild flight or fight in 2004 when my dad died and I was mugged and assaulted twice in Dublin; it was a reaction to these traumas. I have problems with dates as I have complex PTSD which was a result of my treatment by police and mental health services. I am currently receiving help privately as I will never trust the statutory psychiatric services ever again.

I was sectioned to H Ward on 15 Oct 2015, and discharged from the section around 15 November 2015. I was offered a very high dose of quietiapine which was much higher than I had been taking previously. I refused this so then was given forced injections – to this day I do not know what drug it was. I was given up to five maybe six intra-muscular injections. I was left with a lump on my right buttock that to this day causes me physical pain and discomfort.

I would like to point out that I was sectioned following police intervention in a domestic dispute. This was as a result of crossed wires. My past experience of police when I lived in Dublin had been very traumatic. My treatment at the hands of the police on this occasion totally terrified me and severely traumatised me and the traumas continued until I disengaged with the psychiatric services in after the summer of 2016. I would like to stress that I did not attack anyone nor behave in an uncontrollable manner in H ward.

While I was detained in H ward I injured my leg which needed treatment, but it was nearly two weeks before I was taken to hospital for an x-ray, despite repeated requests by my flatmate. My leg was severely swollen from the injury which turned out to be a severed achilles tendon, which to this day causes me discomfort and significant pain and difficulty walking any distance. Because of the swelling my footwear did not fit and the ward insisted I wear slippers which they gave me; these were unsuitable as the inside heel was not covered and this caused me pain.

Upon leaving the unit in Nov 2015 I disengaged from mental health services services but then reengaged Feb / March 2016. After a few weeks the injected drugs (I don’t know what they were as I was never told when I asked) started to cause major physical and mental withdrawal symptoms. It was then I agreed to have the mental health services help me. A decision I have come to deeply regret. I was then placed under Dr S. I began treatment with Dr S at the end of January, or February 206. I explained I felt it may be the injections making me feel so mentally and physically ill. I was not listened to. I was ignored and felt bullied and pressurised by Dr S and by my care coordinator and support worker into continuing their line of medication treatment. My flat mate witnessed this bullying and pressurising by those who were meant to be helping me, as I asked her to come with me to some meetings.

Dr S and the team proceeded to pressurise me into taking very high doses of medications namely seroquel, zopiclone, benzodiazapines, and various other medications. When I had side effects from the drugs Dr S diagnosed these as more mental illnesses, and refused to acknowledge how obviously physically sick I was becoming to the point of not being able to eat at all or sleep or to go to the toilet normally as I was severely constipated and was urinating for over 25 mins every time I needed to use toilet. Also I lost the ability to communicate properly with others, my very essence of who I am was destroyed. I was severely dehydrated and my skin turned black and nails started to turn black and have holes in them I was also suffering very bad nerve pain at night that travelled up my legs to the rest of my body, extremely uncomfortable nerve and body pain that I am very convinced was caused by these psychiatric drugs.

by seroquel or the combination of these toxic drugs I was prescribed and found almost impossible to come off or reduce dosage. Also I am very concerned about the unknown not studied long term effects of these drugs on an individual given to them by mental health professionals. One instance relating to these side effects was my skin starting to turn very dark which prompted support worker to say how great it was my tan from summer 2015 had lasted into March or April 2016. My very obvious physical and mental distress was put down to my being extremely mentally ill. No effort was made to even listen to my concerns and my understanding that the many injections I was given during a short time 3 1/2 weeks in H in Oct 2015, was what caused the severe physical and mental effects upon me when those drugs wore off and left my body.

In late December 2015 to early January 2016 I started to experience severe withdrawal effects from the injections they had given me in H ward. However when I complained of adverse effects from the medication it was implied that I was like this because I was very mentally unwell, and that I did not know what was good for me as I was in no fit state to know my own mind. I was not listened to and the team refused to acknowledge or hear my obvious distress and suffering. I believe if I had been listened to and the injections and the withdrawal effects from them researched further into I would not have suffered so much and so cruelly and unnecessarily under Somerset Partnership Trust’s mental health services. Instead I was judged unable to know my own mind and my valid fears and concerns were ignored.

Since my extremely traumatic experiences in H I have refused to engage with the mental health services in……….
.

I will not let this matter lie as I have suffered very significant harm mentally and physically through no fault of my own. I believe that those who were meant to be helping have in fact damaged me very significantly mentally and physically. I have PTSD which is mainly as a result of my treatment at the hands of so called professionals who behaved, in my opinion, in a very barbaric manner.

The main points of my complaint are that:

· medication I was given has been damaging to my health and well-being.
· I was not given timely care or treatment of a leg injury while on H Ward.
· I was not listened to regarding my views about medication, and I was bullied and pressurised by the treatment team
· I was not given proper information about the medication I was given or its side effects.
When I experienced unpleasant side effects these were not recognised.

I would like there to be a thorough investigation of my complaint and an independent clinical review of the treatment decisions. The indiscriminate use of powerful medication has caused me great damage and I would like this to be acknowledged and for changes to be made so that others do not suffer as I have done.

Yours sincerely

Caroline Breslin